Delete Your Account
We're sorry to see you go. Follow the steps below to permanently delete your ToldMe account and data.
⚠️ Important: This Action Cannot Be Undone
Deleting your account will permanently remove:
- All your recommendations and notes
- All recommender information you've added
- Your custom categories and settings
- Your account history and timeline
- Any photos you've uploaded
We strongly recommend exporting your data before deletion. You can export your data from the app: Settings > Data Management > Export Data.
How to Delete Your Account
Option 1: Delete from the App Recommended
If you have the ToldMe app installed:
- Open the ToldMe app
- Go to Settings (tap your profile icon)
- Navigate to Data Management
- Tap "Delete Account"
- Follow the confirmation prompts
Your account and all data will be deleted immediately.
Option 2: Contact Us Directly
If you don't have access to the app or prefer to contact us directly:
- Send an email to contact@toldmeto.com
- Include "Account Deletion Request" in the subject line
- Provide your account email address in the body of the email
- We'll process your request within 7 business days
What Happens After Deletion?
- Immediate: Your account and data are deleted from our active servers
- Within 30 days: All backup copies are permanently removed
- Retained for legal compliance: Anonymized subscription transaction records may be retained for tax purposes as required by law (typically 7 years), but these records will not contain any personal information or recommendation data
Active Subscriptions
If you have an active subscription, please cancel it before deleting your account:
- iOS: Settings app > [Your Name] > Subscriptions > ToldMe > Cancel Subscription
- Android: Google Play Store > Menu > Subscriptions > ToldMe > Cancel Subscription
Note: Deleting your account does not automatically cancel your subscription. You must cancel your subscription separately through the App Store or Google Play Store to avoid future charges.
Questions?
If you have questions about account deletion or data retention, please contact us:
Email: contact@toldmeto.com
Timeside, LLC
730 I St. #200, Sacramento, CA 95814